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The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in the manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products.

In no event shall YIP or its suppliers be liable for indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if YIP or its suppliers have been advised of the possibility of such damages.

YIP USA, CORP.
Copyright 2006, YIP USA, CORP. All rights reserved

Preface
This preface describes the purpose, audience, and organization of this guide and provides information on how to obtain related documentation. The preface covers these topics:

Purpose - Audience - Organization - Obtaining Documentation - Documentation Feedback - Obtaining Technical Assistance
Purpose
This End User Manual provides information for end users of the InfiNET Soft switch System. It teaches end users how to use “My Account” webpage to manage their personal accounts and configure new features to their accounts. It also includes other useful information for the end users such as the new features of the system, billing methodology etc, in order to make your use of the products as easy as we can.

Audience:
The End User Manual provides information for the end users of the system, teaching them how to manage their personal account, how to set up new features and services.

Organization:
The following chart shows the organization of this document:

1	Overview	Brief introduction
		Chapter 1
2	System Login	How to log in the system
3	Homepage	Introduction of the homepage structure
4	Activity	How to operate in activity section
5	Billing	How to operate in billing section
6	Rates Table	How to operate in rates table section
7	Account	How to operate in account section
8	My Payment	How to operate in my payment section
9	Features	Descriptions and how to manage features
10	My Language	How to choose different languages
11	Log out	How to log out of the system
		Chapter 2
12	Billing Methodology	Billing methods applied for end users
13	Calling Card Service	Definition, how to use it
14	Voice Prompt of My Account	Definition, how to use it
15	Call Test	Definition, how to use it
16	Payment Gateway	Definition, current supporting gateways

Obtaining documentation:
YIP documentation and additional literature are available at www.yipusa.com You can access our homepage: http://www.yip.com , and go to “support” menu to search for technical documentation and assistance you want.

Documentation feedback:
You can send comments about technical documentation to support@yip.com . You can also submit your comment in writing to the following address:
YIP USA, Corp.
1221 Brickell Ave., 9th Floor
Miami, FL 33131

Obtaining technical assistance:
For all customers, partners, VSP and distributors who hold valid YIP service contracts, the YIP technical assistance center (TAC) provides you with different types of service support such as online support resources, telephone support etc. For customers who do not hold a valid YIP service contract, please contact your reseller directly.

(1) Overview

As the end user of the InfiNET Soft switch System, you can not only enjoy the low cost calling, but also you will have a personal account management webpage to enable you to manage your account. Here you can manage basic functions as well as configure advanced features which are available to you. This personalized website is known as “My Account” webpage. Through this website you can make payments to your account, review your calling records, activate new features and select different minute plans etc.

Chapter 1 My Account User Guide

(2) 1.1 System Login

The first thing you need to do is to log into “My Account” webpage. YIP will provide you with an URL, which is either on their website or contained in the product information. To log into the webpage please follow these steps.

Step 1 Open your web browser. (Currently supports IE>=5.5+, Firefox>=1.10.)
Step 2 Input the URL into the address bar and press “Enter”, or click on the URL on YIP’s website.
Step 3 Fill in your account information in the system login interface, fields are shown in Table 1-1-1.
Step 4 Click on the “Login” button to enter system, or click on “Reset” button to input again.

Table 1-1-1 System Login

System Login
Field	Description
Language Select	Click drop-down menu to select language
Phone Number	Enter YIP phone number
Password	Enter password (the same password as the one in your VoIP phone)
Verification Code	Enter the verification code shown at the right (this is a security measure)

Picture 1 Login interface

Note:
1. When you login to a NEW ACCOUNT for the first time, users are required to fill in some personal information, see Table 1-1-2 for details. And the next time you login, this will not be required any more.
2. If you have forgotten your password, click “Forgotten your password?” and follow the instructions to retrieve your password.

Table 1-1-2 New user account information on the first time login

New user account Information on the first time login
Field	Description
First Name	Enter your First Name
Last Name	Enter your Last Name
E-mail	Enter the E-mail Address that we can communicate with you. (Important for you because you will retrieve your password by this E-mail address)
Verify E-mail	Enter your E-mail address again
Contact Telephone Number	Enter your phone number
Question for password retrieval	Enter a question for retrieving forgotten password.
Answer for password retrieval	Answer to the question you input.

The personal information request is solely for support and operational purposes. It allows us to inform you of system status, feature upgrades. We will not disclose your personal information to any third-party.

After you have filled in the above information you will enter the “My Account” homepage. Please note that the main menu of the “My Account” webpage may be different based on YIP’s configuration. You may not see all the menus and functions we will talk about in the following sections.

(3) 1.2 Homepage

Picture 2 Homepage

In the “My Account” homepage, you will have your account’s basic information in the upper right hand corner (see details in Table 1-2-1). On the top of the page, you will see the main menu section (activity, billing etc.), which we will refer to as the navigation bar in the following description. By clicking them you can go to the different pages. In the center of the page are your recent calling records (current 10 records) divided into: received calls, outgoing calls and missed calls (see details in Table 1-2-2). On the right side are the features you can set up for your account.

Table 1-2-1 Account basic information

Account basic information
Field	Description
Phone Number	Displays your YIP phone number
Status	Displays your account status: normal, not active, overdue, suspended
Account Balance	Displays your current account balance.
Date	Displays the current date

Table 1-2-2 Received calls, outgoing calls and missed calls

Received calls, Outgoing calls and Missed calls
Field	Description
Start Time	Displays call start time
End Time	Displays call end time
From	Displays the caller’s number
To	Displays the dialed number
Billing Duration (min)	Displays the billing duration
Amount	Displays the fee of this call

There are two ways to go to the “My Account” Home Page:

Method 1: When you first log into the system you will go to the Home Page.
Method 2: At any time you can return to the homepage by clicking on the “Home Page” button.

(4) 1.3 Activity

The “Activity” page allows you to view a detailed listing of all activities in your account. You can view your activity for: received calls, outgoing calls and missed calls. On the bottom of the list you will see the total billing duration and total amount of this item (i.e. outgoing calls). You can also search for specific time periods or specific call records.

1.3.1 View Activity

When you first enter the “Activity” page, you will see the activities on your VoIP phone of the current three months. The activity is also divided into received calls, outgoing calls and missed calls as you see in “Homepage”.

Step 1 Click “Activity” to enter activity page.
Step 2 View detailed listing of all activities in your account for the current three months; see Table 1-3-1 for details by clicking on “Received Calls”, “Outgoing Calls” and “Missed Calls” button to view their activities. If there is more than one page, you can click the page numbers on the bottom or click [>] to go to the next page.

Each record in the table contains the following information.

Table 1-3-1 Account activity detailed information

Account activity detailed information
Field	Description
Start Time	Displays the call’s start time
End Time	Displays the call’s end time
From	Displays the caller’s number
To	Displays the dialed number
Billing Duration (min)	Displays the billing duration
Amount	Displays the fee of this call
CDR Type	Displays the CDR type

Here “CDR Type” requires a bit of explanation. CDR stands for “Call Detail Record” which is a telecom industry term for the record that switching systems retain every time they connect a call. CDR is the source of the information in activity page.

1.3.2 Search Activity

You may search for specific records or periods, by entering query conditions into the search conditions form. To do this click on the “Advanced Activity Search” link that is just below the “Homepage” button on the navigation bar. You can set different searching conditions to find your required activities. Refer to Table 1-3-2 for the detailed search condition. If you want to view all available records, simply do not enter anything in the condition fields and just click on the “Search” button and all records will be displayed.

At the bottom of the list you will see a summary of total minutes and total charges for this item (i.e. outgoing calls). You will also see a button “Send the search results to my E-mail”. This will send the results to your E-mail account.

Step 1 Click “Activity” to enter activity page.
Step 2 Click “Advanced Activity Search” sub menu.
Step 3 Input or choose search conditions, see Table 1-3-2 for details.
Step 4 Click on “Search”, the relevant activities will be displayed. If there is more than one page, you can click the page numbers on the bottom or click [>] to go to the next page. Click on “Clear” to clear all of the conditions and input again.

Table 1-3-2 Search conditions

Search Conditions
Condition	Description
Activity Type	Click drop-down menu to choose calling type: received calls, outgoing calls, missed calls
CDR Type	Click drop-down menu to choose CDR type
Dialed Number	Enter destination number, click drop-down menu to choose Search type: Prefix Match, Full Match, Partial Match
Total Amount	After input amount, click on the left side drop-down menu to select search type: greater than, less than, between, equal, equal and greater than, equal and less than.
Billing Duration (min)	After input billing duration, click on the left side pull down menu to select search type: greater than, less than, between, equal, equal and greater than, equal and less than.
End Time	Input the time or click on the calendar icon to choose the end time range.

(5) 1.4 Billing

On the billing page you can manage your billing, recharge your account and review previous billing statements. The page will display billing records from the previous billing cycle. Your billing record is in 3 parts: account information, billing summary and recharge detail. You will also find a “Billing History” submenu under the navigation bar. Clicking it will enable you to view last three billing cycles of billing records.

On the right side of the page you will see the recharge options. You can make payment by purchasing a “Recharge Card” from an authorized YIP distributor or you can make payment via your credit card. Selecting either of these links will take you to the relevant “My Payment” page. See section 1.7 for more information on “My Payment”.

1.4.1 View Recent Billing Record

To review your recent billing activity, follow these steps.

Step 1 Click “Billing” to enter billing page.
Step 2 Recent billing summary information will be displayed, see Table 1-4-1, 1-4-2 for details.

Table 1-4-1 Billing summary information

Billing Summary
Field	Description
Statement Date	Displays the statement date
Billing Cycle	Displays the billing cycle
Next Payment Date	Displays your next payment date
Balance for Last Month	The balance before this billing cycle
Total Cycle Fixed Fees	Total functional fees of your account
Total Cycle Call Charges	Total fees of the calls you make from your account
Due Amount	The overdue amount of this account
Account balance	The balance after this billing cycle
Total amount	Total billing

Table 1-4-2 Recharge details

Recharge details
Field	Description
Total recharge by cash	Displays the total amount you recharged by cash
Total recharge by recharge card	Displays the total amount you recharged by recharge card
Total recharge by credit card	Displays the total amount you recharged by credit card
Total Amount	Total amount of above 3 items

1.4.2 View Billing History

To review your billing history, please follow these steps:

Step 1 Click “Billing” to enter billing page.
Step 2 Click “Billing history” to enter billing history page, the billing records of the last three billing cycles will be displayed in the order of time. You can click on the month you want to see for its detailed information.

(6) 1.5 Rates Table

Rates table are different rates charged on the calls you made. This will enable you to know what kind of rates are applied to the calls you make. These are the per minute charges that will be applied to calls that match the dialing pattern.

Picture 3 Rates table management

In this section you will learn how to view and search rates tables of your account.

1.5.1 Search Rates Table

Step 1 Click “Rates Table” to enter rates table page
Step 2 Input or choose conditions, see Table 1-5-1 for details
Step 3 Click on “Search”, relevant rates tables will be displayed.

Table 1-5-1 Rates Table Search Condition

Rates Table Search Condition
Condition	Description
Area/Country Code	After input area/country code, click on the right side pull down menu to select search type: full match, prefix match, partial match
Area/Country Name	After input area/country name, click on the right side pull down menu to select search type: full match, prefix match, partial match
Incremental Rate	After input rate/minute, click on the left side pull down menu to select search type: more than, less than ,between

1.5.2 Search by first letter of area name

You may notice that in the above the 3 searches in Picture 3 you can see the title “Search by first letter of area name” with the alphabet under it. With this you can search the rates table by Country/Area name’s first letter. For example by clicking letter “B”, all the rates tables whose Country/Area name’s first letter is B, will be displayed. There is also the “All” button after the 26 letters; by clicking it you can display all the rates tables.

1.5.3 View Rates table

The rates table may be displayed in one of 2 ways. One is display rates by minutes, the other is display rates by normal mode, which shows minimum connection time and charges. For details please see Table 1-5-2. Table 1-5-3. and also refer to Picture 3.

Table 1-5-2

View Rates Table
Condition	Description
Area/Country Name	Displays the area/country name
Area/Country Code	Displays the area code
Minimum connection period(seconds)	The minimum billing period for a successful call
Minimum connection charge(monetary unit)	The charge for the initial billing period
Billing increment(seconds)	The increment period you charge after the call exceeds the initial billing period
Incremental charge(monetary unit)	The charge for each billing increment

Table 1-5-3 View Rates table (by minutes)

View Rates Table
Field	Description
Area/Country Name	Displays the area/country name
Area/Country Code	Displays the area code
Incremental Rate(monetary unit)	Displays the incremental fee

1.5.4 View Recurring Fee

You can view your Recurring Fees by clicking on the “Recurring Fee” under the navigation bar. You can see the type and quantity of your recurring fee.
Table 1-5-4 Recurring Fee

Recurring Fee
Field	Description
Type	Displays recurring fee type (annual, monthly, daily)
Recurring Fee	Displays the recurring fee

(7) 1.6 Account

On the account page, you can at any time, modify your account information, personal profile or your credit card information. Please ensure that your E-mail account is active since this is the primary method that we communicate with you.

1.6.1 View Account Information

In order to view your current account information please follow these steps:

Picture 4 Account management

Click “Account” to enter the account page, the relevant account information will be displayed, see Table 1-6-1 for details.

Table 1-6-1 Account information

Account Information
Field	Description
Account
Username	Displays your name
Phone Number	Displays your YIP phone number
Status	Displays current account status
Creation date	Displays the account creation date
Credit Line	Displays the credit of your account
Account Profile
E-mail	Displays your E-mail address
Password	Displays “*”, and Click on “change account password” to go to the password page.
Telephone	Displays the phone number provided as a contact number.
Question for Password Retrieval	Displays the question for retrieving password
Answer for Password Retrieving question	Displays “*”
Alarm Value of Balance	Displays the value you set for balance value alarm
Credit Card Profile
First Name	Displays your first name
Last Name	Displays your last name
Address	Displays your address
City	Displays your city
State	Displays your state
Zip Code	Displays your zip code
Country	Displays your country

1.6.2 Edit Account Profile

To change the information of your account profile follow these steps:

Step 1 Click” Account” to enter the account page.
Step 2 Click the “Edit account profile” link to enter account profile editing page, see Table 1-6-2 for details.
Step 3 Click on “Modify” to submit, click on “Reset” to clear the changes you input.

Table 1-6-2 Edit account

Edit Account
Field	Description
Username	Input your user name
E-mail	Input your E-mail address
Password	Displays “*” .If you want to change it Click on “change account password” to go to the password page.
Telephone	Input the phone number provided as a contact number.

Question for Password Retrieval
Displays your present question, you can change it in password change page when you change your password.
Answer for Password Retrieving question	Displays “*”, your answer to key question. Click on “Change Key Question and Answer for recovery password!” to modify key question and its answer.
Alarm Value of Balance	Input a value and when your balance is less than this value you will be alarmed

Note:
When changing your Account Password, please carefully follow these steps to ensure continuous operation.
1. Log off your VoIP phone
2. Log into My Account and change the Account Password
3. Log out and back into My Account using your new password
4. Change the password on your VoIP phone (to the same password)
5. Log back into the service with your VoIP phone
If all of these steps are followed and verified then you will not have any trouble in operation.

1.6.3 Edit Credit Card Profile

To change the information about your credit card, follow these steps. It is important that the billing address of the credit card match the information provided below. If YIP allows for “Auto-Pay” you can input your credit card information here and future payments will be charged to that card.

Step 1 Click” Account” to enter the account page.
Step 2 Click “Edit credit card profile” link to enter credit card profile editing page, see Table 1-6-3 for details.
Step 3 Click on “Modify” to submit, click on “Reset” to clear the changes you input.

Table 1-6-3 Edit credit card profile

Edit Credit Card Profile
Field	Description
First Name	Input your first name (as it appears on the card)
Last Name	Input your last name (as it appears on the card)
Country	Input your country
State	Input your state
City	Input your city
Address	Input your address (billing address of card)
Zip Code	Input the zip code
Card Type	Input your credit card type
Card Number	Input your credit card number
Expiration Date	Input the expiration date of your credit card
Security Code	Input the security code of your credit card

(8) 1.7 My Payment

In this section you will learn how to search and view your previous payment records and make payments to your account through different ways. Here you will see four sub-menus: recharge by recharge card, recharge by credit card, credit card Autopay (if you have registered your credit card information already) and advanced payment search.

1.7.1 View Payment Record

To review your previous payment records, click “My payment” to enter “My Payment” page,
all the detailed payment records in your account will be displayed. See Table 1-7-1 for details.

Table 1-7-1 View payment record

View Payment Record
Field	Description
Index	Record number
Payment Date	Displays the payment date
Payment Type	Displays the payment type
Amount to Recharge	Displays the payment fee
Payment Result	Displays the payment transaction result

1.7.2 Search Payment

To search for a specific payment from your payment history, follow these steps:

Step 1 Click “My payment” to enter “My Payment” page.
Step 2 Click “Advanced Payment Search” sub-menu to enter payment search page, see Table 1-7-2 for detail.
Step 3 Click on “Search” to submit, click on “Reset” to clear the condition you input. The relevant payment records will be displayed in the same format as in 8.1.

Table 1-7-2 Search Conditions

Search Condition
Condition	Description
Payment Date(from－to－)	Input or click calendar icon to choose payment date range
Payment Amount	After input payment amount, click on the left side drop-down menu to select: greater than, less than, or equal, between, equal and greater than, equal and less than.
Payment Type	Click drop-down menu to select payment type
Payment Result	Click drop-down menu to select payment result

1.7.3 Recharge by Recharge Card

YIP may allow you to make payments by purchasing “Recharge Cards”. To make a payment to your account via a “Recharge Card”, please follow these steps:

Step 1 Click” My payment” to enter “My Payment” page.
Step 2 Click “Recharge by recharge card” sub-menu to enter the recharge by recharge card page, see Table 1-7-3 for details.
Step 3 After correctly input recharge card information, click on “Submit” to recharge, click on “Reset” to clear the input.

Assuming you have followed these steps correctly and the Recharge Card is valid, your account will be credited with the face value of the card. YIP may offer incentives on the purchase and use of recharge cards so it is possible that as part of a promotion, your account will be credited more than the face value of the card.

Table 1-7-3 Recharge by recharge card

Recharge by Recharge Card
Field	Description
Card Number	Input 15 digits card number
Password	Input 8 digits password

Note:
1. If the transaction fails due to improper input for six consecutive times your account will be locked.
2. The recharge card must be a YIP card; cards from other services will not work.
3. If the account number is locked due to improper recharges, please contact YIP or your distributor.

1.7.4 Recharge by Credit Card

You can also make payments to your VoIP phone account via a credit card. You will need to have the card with you as you will need the security code from the back of the card. We will also log your IP address of this transaction to help track any fraudulent use of cards, which we will immediately report to the proper authorities.

The “Recharge by Credit Card” page is seen below:

Picture 5 Recharge by credit card

Step 1 Click “My Payment” to enter “My Payment” page.
Step 2 Click “Recharge by credit card” sub-menu to enter recharge by credit card page, see Table 1-7-4 for details. (If you have not registered your credit card information in your account, you will enter the “edit credit card profile” page.)
Step 3 After correctly entering the credit card information, click on “Submit”, click on “Reset” to clear the input.

Table 1-7-4 Recharge by credit card

Recharge by Credit Card
Field	Description
Credit card number	Input credit card number
Expiration date	Input credit card expiration date
Security Code (as Described above)	Input the security code from the back of the card.
Amount of payment (monetary unit)	Choose recharge fee, amount is set up by your service provider.

1.7.5 Credit Card Autopay

Credit Card Autopay enables you to set up an automatic payment from you credit card when the balance in your account is less than a specified value you assign. Please follow steps below to do it:

Step 1 Click “My payment” to enter “My Payment” page.
Step 2 Click “Credit Card Autopay” sub-menu to enter credit card autopay page, see Table 1-7-5 for details.
Step 3 After you input the required information, click on “Submit” to recharge, click on “Reset” to clear the input.

Table 1-7-5 Recharge by credit card

Recharge by Credit Card
Field	Description
Autopay for Recharging by Credit Card	Choose “specify” to set up the minimum balance limit to recharge your account
Credit Card Autopay	Choose “I agree” or “I don’t agree”
Autopay Amount (monetary unit)	If you choose “I agree” you will see the autopay amount you can select to charge your account

Note: This sub-menu can only be viewable if you have already registered your credit card information in your account. See Account Page.

(9) 1.8 Features

Besides the basic functions of making calls and answering calls, you can also select and set up advanced features. Please bear in mind that the advanced features are dependent on YIP. In this section we will teach you what advanced features we have and how to operate all these features.

Features
Feature	Description
Minute Plans	Choose between available Minute Plans(some restrictions may apply)
Call Forward	How to use call forward feature
Conference	How to use conference feature
Voice Mail	How to use voice mail feature
Virtual Number	How to use virtual number feature
ANI	How to use ANI feature
Caller Display	How to use Caller Display feature
Personalized Ring-back	How to use Personalized Ring-back feature
911 Service	How to use 911 feature
SMS Call Back	How to use SMS Call Back feature
Web Call Back	How to use Web Call Back service feature

You have two ways to access to these features: you can find the link of these features in “My Account” homepage; also you can click on “Features” to go to “Features” page.

Picture 6 Features management

The first time you come to “Features” page, you will see a “Enable” button under every feature available to you. By clicking it you will enter the configuration page of this feature. Then after you enable the feature, you will see two buttons under that feature: “Disable” and “Configuration”. So now if you want to change your former configuration for this feature, you can click “Configuration” to go to configuration page; and you can click “Disable” to stop the feature.

1.8.1 Minute Plans

Minute plan is a service provided by YIP. The basic character is: the plan specifies a fixed time (total minutes), and within this fixed time you can call specified areas for a specified amount. So this service’s content is dependent on YIP. Please consult with YIP as to the available plans and what they are.

1.8.1.1 Enable Minute Plans

To choose the available calling plans, consult with YIP for details and restrictions on each plan. To enable a minute plan, follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on “Enable” button in minute plans section to enter minute plans select page. In this page you will see Minute plan status, and a table of available minute plans provided by YIP. For details see Table 1-8-1 and Table 1-8-2.
Step 3 Select the minute plans you want to use from the available plans and click on “use this minute plan”.
Step 4 A Popup warning dialog box will appear, click on “Confirm” to use the selected minute plan, it will be effective the next day.

Table 1-8-1 Minute plan status

Minute Plan Status
Field	Description
Minute Plan in use	Displays the minute plan in use and the remaining available minutes
The Minute Plan that will be used	Displays the new minute plan that you have selected and it will be effective the next day

Table 1-8-2 Minute plans

Minute Plans
Field	Description
Select	The check box you can click
Index	Record number
Minute Plan Name	Displays the Minute plan’s name
Description	The description of this plan
Amount	Displays the fees for this plan
In Plan Area/Country Code	Displays the call coverage area in the plan

Total Time(min)
Displays the total minutes available in the plan
Out-plan Area/Country Code	Displays the area codes or country codes which are excluded from the plan

1.8.1.2 Disable Minute Plans

You can disable minute plan features by clicking on the “Disable” button in the minute plans section. When you disable minute plans, you can only enable it again the next day.

1.8.2 Call Forward

Note:
When an incoming call is forwarded to a preset number, the system will charge the call fee from the YIP phone to the preset number according to the rates table.

In this section you will learn how to do the following.

Set up call forward
Configure call forward
Cancel call forward

1.8.2.1 Enable and configure Call Forward

To enable your call forward, follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Enable” button in call forward section to setup call forward and enter configuration page.
Step 3 Set up call forwarding; see Table 1-8-3 for details.
Step 4 Click on “Modify” to finish setting up call forward, click on “Reset” to clear the input.
If you want to configure the call forward you set up, you can always click “Configure” button to go to modify it.

Note:
If you want to set up call forwarding to voice mail, you must set up voice mail first. Click “Enable” in the voice mail section of the page to set up your voice mail, see 1.8.4 for details. Or you will also see a “Activate my Voice Mail” link in call forward setup page which can take you the appropriate page to enable your voice mail.

Table 1-8-3 Set up Call Forward

Set up Call Forward
Field	Description
Forward according to my phone status(default)	Forward according to my phone status: phone is online or offline. If you choose this you will have the following choices:
When my phone is Offline	Send busy tone	Choose this and a caller will get a busy tone if your phone is offline.
	Forward to my cell phone/landline	Choose this, input the cell phone/landline number, and the call will be forwarded to it.
	Forward to My Voice Mail	Choose this; a call will be forwarded to your voice mail.
When my phone is online, ring my phone	If busy, forward to: My cell phone/landline	Choose this, if your phone is online and busy a call will be forwarded to your cell phone/landline.
	If no answer in () seconds, forward to my cell phone/landline	Choose this, if your phone is online and no answer in the specific time you assign, a call will be forwarded to your cell phone/landline.
Always forwarded to my cell phone/landline	If you choose this, you can select always forward to your cell phone or landline no matter what status your YIP phone is in.

1.8.2.2 Cancel Call Forwarding

To terminate the Call Forward feature, follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Disable” button in call forward section to cancel call forward feature.

1.8.3 Conference

Conference feature enables you to hold multi-party meetings through your YIP phone. You can initiate a conference as a host and invite others to dial into the conference; you can also call participants and invite them into the conference.

Here you will learn how to set up and manage the conference function, refer to the conference user’s guide from YIP on how to use the service. You will also notice a link “Conference Control Panel” in conference section, clicking it you will go to a conference control webpage. For the detailed use information consult YIP or contact our technical support.

1.8.3.1 Set up Conference

To enable the conference feature, please follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Enable” button in the conference section and enter conference system setting page.
Step 3 Enter your conference information, see Table 1-8-4 for details.
Step 4 Click on “Submit” to set up conference, click on “Reset” to clear the input.

Table 1-8-4 Conference System Settings

Conference System Settings
Field	Description
Please choose your conference type	Click drop-down menu to choose conference type
Set number of people allowed in the conference	Enter the maximum number of people allowed in conference
Password for the Host	Enter the host password (for you to use) (This is also your Voice Mail Box password)
Password for Participant	Enter the participant password (for participants who call into the conference)

1.8.3.2 Modify Password

There are two passwords for a conference, one for you and one for other participants. It is suggested that the participant password should be changed regularly to avoid the old participants to use the password to dial the conference center, and the incurred fees will be applicable to your account.

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the conference “Configuration” button to enter configuration page.
Step 3 Enter the new password for host or participant and click on “Submit” to change password, click on “Reset” to clear the input.

1.8.3.3 Delete Conference

To temporarily disable the conference feature:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on button “Configure” to enter configuration page.
Step 3 Click on “Delete conference” to delete conference.

1.8.3.4 Cancel Conference

To turn off the conference feature from your account:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Disable” button to cancel conference feature.

1.8.4 Voice Mail

Once you set up your voice mail, YIP will supply you with an access number to listen to messages in your voice mail. In this section you will learn how to setup your voice mail, change your voice mail password, and disable voice mail.

1.8.4.1 Set up Voice Mail

To set up your voicemail box, follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the voice mail section’s “Enable” button to enter configuration page, see Table 1-8-5 for details
Step 3 Click on “Submit” to set your voicemail password, click on “Reset” to restore it to the default value, which is “1234”.

Table 1-8-5 Set voice mail

Set Voice Mail
Field	Description
Voice mail password	Enter a four digit password you want to set

Your voice mail box is now active. You will receive a message on the screen with the access number for the voice mail system and the password that you have just input. Now when you enter the voice mail setup section, you will see all of the information about your voice mail box. You can set your personal greeting by calling this number and using your password, then follow the prompts.

1.8.4.2 Change your Voice Mail Password

To change the password for your voice mail:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on button “Configure” to enter configuration page.
Step 3 Enter the new password and click on “Submit” to change password, click on “Reset” to be reset to the original password.

1.8.4.3 Cancel Voice Mail

To cancel voice mail service:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Disable” button to cancel voice mail service.

Note:
Your voice mail and conference (Host) passwords are the same. If you change one in either feature then the other will also be changed.

1.8.5 Virtual Number

Virtual number is a PSTN (telephone) number you may purchase from YIP. After you get a virtual number, people can reach your YIP phone by dialing this virtual number. The benefit of this service is: if you get a local virtual number, wherever you are, people within the same area as this virtual number can always reach your YIP phone by dialing the virtual number (which is always a local call).

1.8.5.1 Enable Virtual Number and purchase a Virtual Number

Please follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on “Enable” button, you will enter virtual number management page. Here you can click “Add Virtual Number” button to go to purchase a new virtual number.
Step 3 For the virtual number purchase process, we have two cases: American virtual number and non-American numbers. Please refer to the following description.

Non-American virtual number: after you click “Add Virtual Number” button, you need to agree with the “Terms of use”, then you can go on to purchase a number.
American (U.S. Based) virtual number: Here we have 2 options:

1）Residents of the United States, after you click “Add Virtual Number” button, there will be purchase terms to agree with, if you click “No, I don’t agree” you will not be able to purchase a number; after you click “Yes, I agree” you will be requested to input your address that emergency services will be dispatched to, then you can purchase available numbers. Picture 7 will give you a clear idea.

This is required if you have a U.S. phone number for a resident of the United States of America. 911 Services have been made mandatory by the FCC. You must enter the address that Emergency services will be dispatched to in the event of a 911 call. You are responsible to maintain a correct address of the location of where your YIP Phone will be located.

Picture 7 Purchase process for users with 911 features

2）If you are NOT A RESIDENT of the U.S.A. but want a US number, after you click “Add Virtual Number” button, there will also be a different terms to agree, and choose “I don’t live in USA”. After you choose you don’t live in USA, you will be requested to fill in your address. Then you can purchase available US numbers. Picture 8 will give you a clear idea.

Picture 8 Purchase process for users without 911 services

1.8.5.2 Configure or disable Virtual Number service

Follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on “Configure” button in Virtual Number section if you want to apply more virtual numbers or manage the existing numbers.
Step 3 If you want to cancel the service click “Disable” button to terminate the service.

1.8.6 Automatic Number Identification (ANI)

With this feature, you can assign specific telephone numbers that will be allowed to access your YIP phone service when they call a specific Access Number. When the access number is called it will look at the phone number of the caller and compare it to your list. If the number appears then the caller will be provided with “IP Dial tone” and may make calls at your YIP Phone rates.

In this way, after it is set, you can use your PSTN phone or cell phone to dial an access number to the InfiNET Soft switch system. The system will recognize you as your YIP phone account. Then under the voice guidance of the system you can call other numbers. This feature allows you to get your YIP phone rates when you cannot access your YIP Phone. All you need to do is set up ANI numbers in advance. Then dial your access number with your PSTN phone or cell phone. Then you can dial the destination number you want to call. The charges will be applicable to your YIP phone account, your PSTN phone or cell phone will only be charged when dialing the access number.

In this section you will learn how to enable and set up the ANI number you want to assign to your VoIP phone account. After you assign the numbers you will need the access numbers which will be provided by YIP.

1.8.6.1 Set up your ANI

To enable ANI:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Enable” button to go the ANI number configuration page.
Step 3 Enter a new ANI number you want to set up. Do not include country code with the number you input.
Step 4 Click on “Submit” to set up a new ANI, click on “Reset” to clear the input.

1.8.6.2 Add more ANI Numbers

To add more ANI numbers, follow these steps:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Configure” button to enter configuration page.
Step 3 Enter a new ANI number; you will see the created ANI numbers above in the ANI number management section.
Step 4 Click on “Submit” to add a new ANI number, click on “Reset” to clear the input.

1.8.6.3 Manage ANI Number

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Configure” button to enter configuration page.
Step 3 You will see all the created ANI numbers in the ANI number management section.
Step 4 See details in Table 1-8-6.

Table 1-8-6 ANI number management

ANI Number Management
Field	Description
Select	Click to select the ANI number
Index	Index of the ANI number
ANI number	Displays the ANI number
The number bound date	Displays the date you assigned the number
Edit	Click this to edit the ANI number you want to edit
Delete	Click this button to delete the ANI number(s) you select

1.8.6.4 Disable ANI Number

To Disable the ANI feature:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Disable” button in ANI section to cancel ANI feature.

Note:
Disable will cancel all the ANI numbers you created and stop the ANI service; while with delete function you can choose to delete specific ANI numbers you created.

1.8.7 Caller Display

1.8.7.1 Set up Caller Display

To enable Caller display:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Enable” button to go to caller display configuration page.
Step 3 A user can select different caller display option. For details please see Table 1-8-7.
Step 4 Click on “Submit” to set up the caller display you choose, click on “Reset” to clear your selection.

Table 1-8-7 Caller Display

Caller Display
Field	Description
Phone Number	Displays the existing numbers of this account. Here we have 3 situations: 1. A user does not have a virtual number, here only 2 options displayed. (No display and YIP phone number). 2. A user has virtual number(s), then besides the defaults, the virtual number(s) of this user will also be displayed. 3. A user has a virtual number(s), and also uses E911 service, then the caller display of this user must be the virtual number bound with 911 services, and cannot be changed.
Type	Three types: Hide number, YIP phone number, and virtual number.
Status	Not used and using (if you choose it). Note: if 911 is in use, you will not be able to modify this option.

1.8.7.2 Disable Caller Display

To disable caller display feature:

Step 1 Click “Features” to enter “Features” page.
Step 2 Click on the “Disable” button in caller display section to cancel caller display feature.

Note:
1. If you disable caller display feature, your caller display will be your YIP phone number when you call other people.
2. If E911/911 are in use you may not disable this feature.

1.8.8 Personalized Ring-back Tone

This is the ring people will hear when they call your YIP phone number (including virtual number you bundle with it) rather than the ordinary “du du ” ring. To enable this feature just click “Enable” button to start using it.

1.8.9 911 Service

911 is an emergency number for people to call when they are in danger or need help. It is required that Emergency services personnel be able to locate you. In the case of Voice Over IP (VoIP) the physical location is not fixed and therefore must be supplied by the user. It is incumbent upon the user to supply current and