YIP USB Phone User Manual

1.Overview
About This Guide
2. Installation and Configuration
2.1 System Requirements
2.2 Installation
2.3 Configuration
3. Phone Function
3.1 Desktop User Interface
3.2 Functions
3.2.1 Making Calls
3.2.2 Redial
3.2.3 Answering Calls
3.2.4 Ending a Call
3.2.5 Phone book
3.2.6 Call History
3.2.7 Volume Adjustment
3.2.8 Clear Input
3.2.9 Use * to correct a number
3.2.10 Caller number display
3.2.11 Call Hold / Retrieve
3.2.12 Call Transfer
4. Phone Settings
4.1 General settings
4.2 Network settings
4.3 Audio settings
4.4 Hot key settings
4.5 Abbrdiaplan settings
5. Frequent Asked Questions
6. Appendix
6.1 Features
6.2 Standards and agreements
6.3 Dimensions
6.4 The electrical specifications
6.5 Operating/Storage environment
6.6 Recommend usage net condition

 

1.Overview

This is the ultimate in cost conscience portability in VoIP. About the size of a cell phone, the KU1120C packs into your laptop case giving you access to any phone in the world, anyplace you can pickup your email. Its integrated headphone connector allows you to keep your hands free to work on your computer, even while you’re on a call. By leveraging your current investment in your internet connection, you have access to low rates to virtually any phone or cell phone in the world. Your YIP also gives you access to professional telephony features not normally available on low cost services.

About This Guide

FOR INFORMATION ON

REFER TO…

Installing Your YIP

Chapter 2

Configuring Your YIP

Chapter 2

YIP Functions

Chapter 3

Frequently Asked Question

Chapter 4

Appendix

Chapter 5

This User Manual explains all the available features of the KU1120C, not all of these features may be available to you, and additional features may be added from time to time. Consult with your service provider for additional service packages.

Symbols

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REPRESENTS

Description

Note

Warning

 

 

 

 

 

 

 

 

 

2. Installation and Configuration

This chapter describes:

  1. System Requirements
  2. Installation
  3. Configuration

2.1 System Requirements

In order to operate properly the PC which you install the KU1120C must be at least:

  1. 233MHz Intel Pentium II processor (or equivalent) or above, 32MB of RAM (Recommend 64MB or more), 10MB Hard drive
  2. Microsoft Windows 2000/2003/XP.
  3. Computer is connected to the Internet (you may consult your ISP supplier for information on Internet connection)
  4. Internet connection speed greater than 28.8kbps

Note:
If your system has a firewall (e.g. Windows XP’s Internet firewall), and you are not using a proxy to provide Internet access then you may experience difficulties getting the YIP to connect to our server. If so, please contact your network administrator or our technical support.

Note:
If you use hear distorted voice and noise, you may have the “SIS” chipset on your Mother board. If this is the case, we suggest installing our SIS patch. This will resolve most problems, however there are some chip versions that will not be corrected by this fix.

2.2 Installation

  1. Run the installation program
  2. Select your language version and begin installation.
  3. Please follow the instructions in the pop up windows to install the client software.
  4. Restart your computer.
  5. Connect the USB cable from the YIP to an available USB interface on your computer.
  6. Windows will automatically detect USB phone. Your computer would recognize it, if you were asked to confirm the new device, please accept it.

Note:
If you have ever installed old version software on your computer, you should cancel the installer and uninstall the earlier version. Then run the installation software again. Make sure to disconnect the YIP prior to any installations.

Note:
You should make sure there is no USB terminal plugged in your USB interface before intalling client software.

 

2.3 Configuration

  1. Double click the icon, which will now be on your desktop and enter your IP phone number and password assigned to you by your service provider.
  2. Click on OK button to login. If you want to apply for a new account, please click on “Apply for New Account” and follow the instructions

 

Note:
If you are using a public computer don’t select “Keep Password”. Otherwise it will save retyping next time

 

 

This chapter describes:

  1. Client software window
  2. Phone Functions
  3. Making Calls
  4. Redial
  5. Answering Calls
  6. Ending a Call
  7. Phonebook
  8. Call history
  9. Volume adjustment
  10. Use * to correct a number
  11. Caller number display
  12. Clear input
  13. Call hold/Retrieve
  14. Call transfer

3.1 Desktop User Interface

The picture below is a description of the Graphical User Interface (GUI). This provides you with the entire calling account information and access to features.

Call Hang Up Button – This key operates as a Hook Switch on a telephone, press it to begin dialing, or to end a call.

Settings Key – This key will allow you to change certain settings for your connections, please see the help file prior to making any changes.

Go to My Account – This key will open your Internet browser and take you to the My Account Login page.

Update Key – If there is any software updates for your KU1120C this key will initiate the upgrade.

Software Version Key – Will display the current version of the KU1120C software.

Key Pad –This operates the same as a keypad on a normal telephone. Remember to press the # when you finish dialing a number or press # for your last number to redial.

Minimize “_” – Reduces the human interface to an Icon in your desktop tray. 

Close / Log Off “X” – This closes the application and logs off your KU1120C Software.

Call Duration – displays the call duration of the present call.

Status Area – provides and ongoing statuses of the connection, the call, Incoming Caller ID your current account balance etc.

The keys on Softphone are corresponding to some keys on the computer keyboard. This is illustrated in the following picture:
 

3.2 Functions

    • Making Calls
    • Redial
    • Answering Calls
    • Ending a Call
    • Phonebook
    • Call History
    • Use * to Correct a Number
    • Caller Number Display
    • Clear Input
    • Call Hold/Retrieve
    • Call Transfer
    • Volume Adjustment

3.2.1 Making Calls

  • Press  to enter dialing state and key in the phone number followed
  • If you prefer to use the on-screen dialing interface: Key in the phone number by the on-screen dial pad or computer keyboard. Then click “Call/Accept Call” button or “#” on the Softphone or press  to dial out

3.2.2 Redial

  • To redial the last number you called simply press the  key on the phone’s keypad
  • Press “#”, ‘Call/Accept Call’ on the Softphone
  • Press Enter key on computer keypad to redial

3.2.3 Answering Calls

  • Press  to answer an incoming call
  • Press ‘Call/Accept Call’ button or Enter key to answer an incoming call

3.2.4 Ending a Call

  • When you finish a call, press .
  • Alternatively, when you finish a call, click ‘Hang Up’ button on the Softphone.

3.2.5 Phone book

Click the phone book button on the client software to open the phonebook pad.
<1> Add, delete or modify contact.

  • Add contact
  • Click the button “+”,enter the Property Dialogue
  • Fill in the item about the contact, then click “OK” to finish appending.
  • Delete contact
  • Choose the contact you want to delete, click the button “-”
  • A notice dialogue box will be appeared ,click “Yes” to finish deleting, click "No" to quite
  • Modify contact
  • Double click the contact, or right click and choose “Modify”, the property dialogue box will be appeared, you can modify the contact’s property.
  • Having edited, click ”OK” to save the modification, click “Cancel” to give up modifying.

<2> Calling a contact using the Phonebook.
Open the phonebook and point to the contact you want to call and click the right button to choose the phone number to call, or click the right icon of IP phone or home phone, then press “Call/Accept call” button to dial out
<3> Import and export phonebook
Mouse points to the phonebook display window, click right key and choose import or export phone book.
Import methods: Import from Outlook or CSV file. (Comma Separtated Value, a text file where fields are delimited by commas)
Export methods: Export to CSV file. This file can then be used by other applications.

Note:
(1) This function is only contacts within the Phone Book.
(2) The numbers stored must match the dialing plan set by your service provider.

3.2.6 Call History

Click “History” button, then click “All Call”, “Called”, “Answered Call” or “Missed Call” to view the corresponding call history.

  • Call back
    • Choose the number from the list and click “call back” button, then click “Call/Accept Call” button to dial out.
    • Choose the number from the list, then Right Click it. Then choose the “Call Back” button and click “Call/Accept call” button to dial out.
  • Add contact
    • Choose the number from the list and click “Add to PhoneBook” button or click the right key and choose “Add to PhoneBook”,enter the Property Dialogue
    • Fill in the item about the contact, then click “OK” to finish appending. The new entry will be displayed in the phonebook.
    • Repeat until you finish appending.
  • Delete contact

Mouse points to a number and click the right key, then choose “Clear All”, all the call records will be deleted.

3.2.7 Volume Adjustment

You can also adjust the volume with the volume key – this is a three level adjustment, which includes Low, Medium, High. The level scales up and then back down, for example Low, Med, High, Med, Low.

3.2.8 Clear Input

While entering a number, you can clear the number you are entering by simply pressing the “CLR” key on your phone or pressing ‘c’ key on computer keyboard or press ‘Hang Up’ key on Softphone.

3.2.9 Use * to correct a number

If you make an error while dialing a phone number you can use the * key to back up one number. For example, if you dialed 620, but you meant to dial 621, just hit the “*” key to backspace then correct and continue.

3.2.10 Caller number display

You can see the incoming caller’s number in the on-screen status bar.

3.2.11 Call Hold / Retrieve

Enables you put a caller on hold
While being on a call, a user can press the “Hold” key on the SoftPhone, then the caller is put on hold. To retrieve press the “Hold” key again.

3.2.12 Call Transfer

Call Transfer allows you to transfer answered calls to another destination. When an incoming call is answered, press the destination number, then press ‘Transfer’ key.

 

This chapter describes:

  • Options
  • General
  • Network
  • Audio Device
  • Hotkey
  • ab.Number

Click ‘Option’ button on the Softphone to popup the KU2000 configuration page.

4.1 General settings

General Settings

Field Name

Field Description

User account

Set account

Password

Set the password of your account

Don’t disturb

The SoftPhone does not ring on incoming calls

Auto Hide

When you pick up your phone, the SoftPhone will automatically pop up, but it will automatically hide when you Hang Up.

Allow automatic sign in

Allows the user to sign in the SIP server automatically when opening the SoftPhone application

Automatically run when I log on to Windows

Allow the SoftPhone to run automatically when user log on to Windows.

 

Note:
If you select ‘Allow automatic sign in’ you shouldn’t delete user account or password as the application will attempt to sign in and fail.

4.2 Network settings

Select the SIP server in which the SoftPhone will log in to. Then Click “OK” or “Apply”

4.3 Audio settings


Click ‘Audio device’ on the left to enter the audio device settings page. Click the “Setting” button, to start audio tuning Wizard, and follow the prompts. This will help you adjust your speakers and microphone depending on the devices being used.

4.4 Hot key settings

You may assign “Hot Keys” that will allow you one button access to frequently used features. Choose a hot key that corresponds to each of the three functions from the dropdown menu. When you press the hot key, the corresponding function will be performed

4.5 Abbrdiaplan settings

This is a table of 100 entries that will allow you to program phone numbers or “prefixes”. When using this feature, you can enter specific number patterns, which when dialed will actually dial out different or addition digits according to longest prefix match rule. Once programmed there are no special buttons to press to initiate this feature.
For example: If you live in Northern Virginia, (area code 703), and you keep forgetting to dial “1” when you are calling local calls, you can create an entry to allow you to compensate for when you forget the “1”. To do this, your entry would have an index of “703” and an entry of “1703”. Now whenever you dial 703 followed by the phone number, your YIP will dial 1703 and the phone number.
Please click ‘Add’ to add an abbrdiaplan, click ‘Delete’ to delete a record. Point to a record and click ‘Edit’ to modify.

Note:
After you finish all of the settings, please click ‘OK’ or ‘Apply’ then the settings will take effect, or click ‘Cancel’ to cancel settings.

5. Frequent Asked Questions

 

Problem

Possible Cause

Solution

Poor Voice Quality

Your internet connection bandwidth is less than 30Kbps

Please use your phone in a good quality network

Unstable network connection:
Network delay > 400ms or network jitter > 100ms or network packet loss > 10%

Can not find device

Either the USB driver is not properly installed, or your computer does not support USB 1.1 devices

Uninstall the program, unplug the device, reinstall client program and plug in the device again

Your USB phone is not plugged into your computer.

Check whether your USB phone is connected correctly.

Failed to login

The account is being used

Somebody else is using your account or you did not log out properly last time you used it.

Please make sure the account isn’t in use, wait 5 minutes and login again

Please check your    password or phone number.

Wrong ID, password or phone number

Please correctly enter phone number and password. If you are still having problems, please contact us for technical support.

Check your server address, click ‘Edit’ button to edit

The network is blocked

Please contact network service provider or network administrator to ensure the data is not modified or blocked. If there are still problems, please contact technical support

Your network has a proxy server that is blocking the phone’s connection to the internet.

The data to port 5060 is modified or blocked

Incorrect server address

Please contact technical support

Your network might have firewall

The data to port 5060 is modified or filtrated

Please contact network service provider or network administrator to ensure the data, which to the ports is not modified or filtrated. If there are problems left, please contact technical support

6. Appendix

6.1 Features

  1. Access to SIP Server
  2. Online Update
  3. Dynamic jitter buffer
  4. Can be used in locking and screen saving status
  5. Optional Dialing-tone and Ring-tone

6.2 Standards and agreements

  1. USB 1.1 or above
  2. GSM6.10,G.729, G.711, iLBC
  3. SIP
  4. TCP/IP

6.3 Dimensions

  1. 134.4 x 48.56 x 29 mm (L x W x H) 

6.4 The electrical specifications

  1. Voltage: 5V
  2. Power: 600mW
  3. EMC: FCC Part15 CLASS B

6.5 Operating/Storage environment

  1. Operating temperature: 0°C to 50°C (32°F to 122°F)
  2. Storage temperature: -30°C to 65°C (-22°F to 149°F)
  3. Operating humidity: 10% to 90%

6.6 Recommend usage net condition

  1. Delay: Less than 400ms
  2. Jitter: Less than 100ms
  3. Package Lost Rate: Less than 10%
  4. Bandwidth: Minimums 28.8Kbps

Safety Warning: Please do not place this product near fires and high temperatures. Avoid heavy impact, and do not leave the product in rainy or highly humid environments!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YIP